Well-lit retail store with merchandise. Photo: Vishnu Kalanad / Unsplash
Retail & Consumer

Retail

Stores, online storefronts and loyalty programmes protected from the inside and the outside.

What we see

The issues clients bring us.

  • Inventory shrinkage and staff theft
  • Vendor kickbacks in buying
  • Loyalty and gift-card fraud
  • Fake online stores
  • POSH and store-staff conduct
How BDI helps

What we do about them.

  • Shrinkage investigations
  • Buying-team conflict-of-interest reviews
  • Online impersonation takedowns
  • Store audits
  • Speak-up helplines for store staff
Platforms for Retail

Keep the record with BDI's governance tools.

Retail & Consumer: market context

The numbers behind the risk.

India

One of the world's largest retail markets, moving online fast, and heavily counterfeited.

US$1.09 tn
Indian retail market in 2025
Source: IBEF
US$289 bn
FMCG market revenue in 2025
Source: IBEF
89%
of urban shoppers surveyed have bought a fake product at least once; 35% in the past year
Source: The Week, on the ASPA–CRISIL State of Counterfeiting in India 2025 report
~18%
of FMCG sales online in India's top eight cities, Oct–Dec 2025
Source: IBEF

Regulatory and market updates

  • Counterfeits move online

    The 2025 ASPA–CRISIL survey found online platforms accounted for 53% of counterfeit purchases, and 74% of consumers believe the problem worsened.Source: The Week, on the ASPA–CRISIL State of Counterfeiting in India 2025 report

  • Quick commerce dominates e-grocery

    Quick commerce now accounts for 70–75% of e-grocery orders, up from 35% in 2022.Source: IBEF

  • DPDP obligations for retailers

    Consent, notice and breach notification obligations under the DPDP Rules apply from May 2027.Source: Hogan Lovells

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